When someone texts in again

If someone who already finished your flow texts the keyword or scans the QR code again, the flow starts over from the first step. That's the default. You can choose to send a short reply instead.

Steps

1. Open your flow under Data Capture Flows.
2. Click Edit data capture flow options at the top.
3. Under Already enrolled, choose one:
   • Restart the messages from the beginning. (default)
   • Don't restart. Send an auto-response message instead.
4. If you chose the auto-response, write the Auto-response message, such as "You're already on the list. Check your email for the slides."
5. Click Update & save.

Restart or reply?

Restart suits flows people may want again: someone who lost the slides email can text in and get it resent.

Auto-response suits giveaways and signups where one entry per person matters. The person isn't asked the questions again.

What counts as "already finished"

The setting only applies to people who completed every step of this flow. Someone who stopped partway starts over when they text in again (with one exception, below).

Texting in during a flow

If someone is partway through and texts the keyword again or scans the QR code, Textiful usually starts them over from the top.

The exception is a question that accepts any reply, such as a name, company, or custom question. There, the keyword is taken as their answer. If someone texts SLIDES when asked for their name, SLIDES is saved as the name.

Contacts and polls

• The contact stays the same, matched by phone number. New answers are added, and the latest shows on the contact.
• A poll counts one vote per person. Someone who restarts and reaches the poll again is told they've already answered, unless you turned on Let people change their answer. See Let people change their vote.