What counts as a conversation
A conversation starts each time someone texts your keyword or scans your QR code and starts your flow. It counts once, however many questions or replies follow.
A conversation starts each time someone texts your keyword or scans your QR code and your flow begins. However many questions you ask and however many replies they send, it counts once.
Steps
To see how many conversations you've used:
- Go to Settings > Billing.
- Read Conversations this month: how many you've used, how many are left, and the dates of this billing month.
- Scroll to Monthly usage to see earlier months.
What counts
- Someone texts DEMO to 33777 and your flow starts: 1 conversation, whether they answer one question or five.
- Someone scans your QR code and taps send: 1 conversation.
- The same person comes back next week and starts the flow again: a new conversation.
- Someone starts your flow and never replies: still 1 conversation, because it counts when the flow starts.
What doesn't count
- STOP and HELP texts and their replies.
- Answers inside a flow that's already running.
- Repeat texters you've chosen not to restart. If the flow's Already enrolled option is set to Don't restart. Send an auto-response message instead., someone who already finished gets your auto-response, and that doesn't count. See when someone texts in again.
- Texts that can't start a flow, such as a misspelled keyword, or a text-in at a time your account can't start new conversations. Those get a short reply and don't count.
Frequently asked questions
- If my flow asks three questions, is that three conversations?
- No. One person going through your whole flow is one conversation, however many questions you ask and however many replies they send.
- Do texts that weren't answered still count?
- Yes. A conversation counts when it starts, even if the person never answers the first question.