The contact timeline

Open a contact and scroll to Message history. It shows the whole conversation as text bubbles, oldest first, with what happened behind the scenes between the texts.

Steps

1. In the app, click Contacts.
2. Search for the person and click View.
3. Scroll to Message history. Texts they sent are on the left; texts your flow sent are on the right.
4. Click Show older activity at the top to load earlier history.

What you'll see between the texts

• Matched keyword (with the keyword) or Scanned QR code: how they started.
• Started data capture flow and the flow's name. Click it to open the flow.
• An answer being saved, such as Email recorded or Poll: …recorded, with what they sent.
• Tagged, with the tag.
• Email sent, with the subject and, for a handout, the handout's name.
• Notification email sent, Synced to Mailchimp, Synced to Kit, Sent to Zapier, or Sent to webhook.
• How the flow ended: Finished data capture flow, Stopped answering, or Ended by STOP.
• Texted STOP, when they opted out.

Texts your flow sent show Delivered, Sent, or Not delivered under them.

When something didn't work

Entries for an email or integration that failed show in red with the reason, for example "This address has unsubscribed or bounced." An entry still being retried shows Retrying.

Other sections on the contact page

• Keyword activity lists each time they started a flow, with the trigger, the flow, its status, the number of messages, and when it started and finished.
• Captured data lists every answer with the flow it came from and when it was captured. If they answered the same question twice, both answers are there and the newest is shown at the top of the page.