Does texting in again to change a vote count as another conversation?

Yes. Each time someone texts your keyword or scans your QR code and starts the flow, it's a new conversation.

Can someone vote twice from two different phones?

Each phone number gets one answer per poll, so a second phone counts as a second person.

Let people change their poll vote

Let people change their vote

Turn on Let people change their answer, and anyone who texts in again can replace their vote.

By default, each person's first answer counts. Turn on Let people change their answer and anyone who texts in again can pick a new answer, which replaces the old one.

Steps

Open the flow under Data Capture Flows.
Click Edit on the poll step.
Open After someone votes.
Turn on Let people change their answer.
Click Update & save.

How someone changes their vote

They start the flow again: text the keyword again, or scan the QR code again. They get the poll question, reply with their new answer, and the results page moves their vote to it. The flow then carries on as usual.

The contact's record keeps every answer they gave, with the newest shown as their current answer.

When the setting is off

Someone who comes back gets this reply, and the flow moves on to its next step:

You've already answered this poll.
See the live results: {{poll_results_link}}

Their first answer still stands.

Good to know

One answer counts per phone number per poll, even when the same poll is used in several flows.
Changes stop once the poll closes. New answers then get your closed reply and aren't counted.
Each time someone starts the flow again, it's a new conversation.

Frequently asked questions

Does texting in again to change a vote count as another conversation?: Yes. Each time someone texts your keyword or scans your QR code and starts the flow, it's a new conversation.
Can someone vote twice from two different phones?: Each phone number gets one answer per poll, so a second phone counts as a second person.