Follow-up reminders

A follow-up is one reminder text sent to people who haven't answered a question yet. You set it per question, choose how long to wait, and write the message. Follow-ups are off until you turn them on.

Steps

1. Open your flow under Data Capture Flows and click the question (or add a new one).
2. Open Follow-up for people who don't answer. It shows Off. until you turn it on.
3. Turn on Send a follow-up text to non-responders.
4. Under Send it, choose how long to wait: 5, 10, 15, 20, 30, or 45 minutes, or 1 to 24 hours, after their last text. The default is 30 minutes.
5. Edit the Follow-up message. It starts with a suggestion, such as "We didn't get your email address yet. Reply with your email address to join."
6. Click Update & save (or Add & save for a new step).

Only questions have follow-ups. Texts, emails, and actions don't wait for a reply, so there's nothing to follow up.

When a reminder isn't sent

The reminder is skipped if, by the time it's due, the person has:

• answered the question,
• finished the flow,
• texted STOP, or
• had their flow close (36 hours without a reply, or 3 unclear replies; see Why a flow closes).

See how reminders are doing

Once reminders go out, the question's card in the builder shows how many were sent and how many people answered afterward, such as "reminder sent 40, 18 answered after (45%)". The card also says "Follows up after 30 minutes without an answer" so you can see which questions have one.

Polls that close at a set time

For a poll set to Close at a set time, you can instead choose Send it before the poll closes, from 2 to 60 minutes before it closes. Turn on Send the question and answers again with it to repeat the choices. See Close a poll.

Tips

• During a talk, 10 to 30 minutes catches people after the session ends. For a booth, try 1 or 2 hours.
• The message is limited to 315 characters (Message length).