Send an email or email a handout

Add Send an email for a message of your own, or Email a handout to send your file as a tracked link. Both need an Ask for email step above them, and both go out under your name.

Steps

1. Make sure the flow has an Ask for email step (Ask for an email address).
2. Click the + below it.
3. Under Send an email, choose Send an email or Email a handout.
4. For Email a handout, under Handout, choose Existing handout or New handout and upload your file.
5. Fill in the Subject and From name. The From name starts as your account name.
6. Write the Email text. For a handout, put {{download_link}} where the link goes.
7. Click Add & save.

What the recipient sees

• From: your From name.
• Body: your email text. Email a handout is sent as plain text. Insert personalization works here too (personalization).
• The link: each person gets their own tracked link. If you leave out {{download_link}}, it's added at the end.
• Footer: a "Powered by Textiful" line and an unsubscribe link. Handout emails also say where replies go.

Emails have no character limit.

Replies

Replies go to the address set under Settings, then Email, in Send replies to. You reply straight to the person; Textiful isn't in the conversation. Until you set it, replies go to the email you signed up with.

When an email isn't sent

• The address has unsubscribed from your emails or has bounced before.
• The address looks undeliverable (its domain doesn't accept mail).
• The handout has no file yet. The step shows Needs attention in the builder.

Each send or skip shows on the contact's timeline. For download counts, see Track handout downloads.