Capture flows
The questions you ask and what happens when someone finishes.
- What is a capture flow?A capture flow is the short text conversation someone gets after they scan your QR code or text your keyword: a question or two, then whatever you promised.
- Start from a templateLoad one of eight ready-made templates, or copy the steps from another flow, then edit the wording to suit your event.
- Ask for an email addressAdd an Ask for email step to collect a checked email address by text. Textiful fixes common typos and asks again if the reply isn't an email.
- Ask for a nameAdd an Ask for name step and choose first and last name, first name only, or last name only. A full-name reply is split into first and last for you.
- Ask for a company nameAdd an Ask for company step to collect the name of someone's company or organization. Any reply is accepted and saved to the contact.
- Ask for zip, city, or stateAdd an Ask for location step and choose zip code, city, or state. A zip code fills in the city, state, and time zone for you.
- Collect custom dataUse a Collect custom data step to ask anything else, such as shirt size or a session rating. You name the field, and the reply is saved under that name.
- Add actions to a flowActions are steps that do something without waiting for a reply: send a text or email, send a handout, notify you, tag the contact, or send them to Mailchimp, Kit, ActiveCampaign, HubSpot, Zapier, or a webhook.
- Send a text or a handoutUse Send a text for a message mid-flow, or Text a handout to send a tracked link to your file. Insert personalization adds their name and other details.
- Send an email or email a handoutAdd Send an email or Email a handout after an Ask for email step. Emails go out under your name, and replies come to the address you choose.
- Get notified when someone finishesAdd an Email me a notification step at the end of your flow, and each address you list gets an email with the new contact's details.
- Tag contactsAdd a Tag the contact step to label everyone who reaches it, such as the name of a conference. Use the same tag in several flows to group people.
- Follow-up remindersTurn on a follow-up for any question, and Textiful sends one reminder text to people who haven't answered after the time you choose. Reminders are off by default.
- When someone texts in againBy default, someone who already finished a flow and texts in again starts it over. You can send them a short reply instead.
- Message length (315 characters)Each text a flow sends can be up to 315 characters. The counter under the message box shows how many you've used. Emails have no limit.
- Why a flow closes (36 hours, 3 unclear replies)A flow closes after 36 hours without a reply, or after 3 replies in a row that Textiful can't read. Texting STOP or starting another flow also ends it.