Account & billing
Plans, conversations, your trial, and your team.
- Plans and conversationsEvery plan includes every feature. Plans differ only in how many conversations they include. One keyword is included, and more are $10/month each.
- What counts as a conversationA conversation starts each time someone texts your keyword or scans your QR code and starts your flow. It counts once, however many questions or replies follow.
- Additional conversations ($15 per 100)When you use your plan's included conversations, Textiful keeps taking text-ins and adds extra conversations in blocks of 100 for $15 on your next bill. You can set a monthly limit.
- Your free trialThe free trial lasts 14 days and needs a card to start. Your card isn't charged until the trial ends, and the trial includes a set number of conversations.
- How keyword billing worksOne keyword is included on every plan. Each extra keyword you hold is $10/month, whether or not a flow is using it. Adding one mid-month is prorated, removing one stops its charge at your next renewal, and QR codes are always free.
- Cancel your accountCancel from Settings > Billing > Payment method and invoices, which opens your Stripe billing page. Your plan runs to the end of the month or year you paid for. Export your contacts first.
- Team roles and invitesOwners and admins invite teammates under Settings > Team and give each one Admin, Member, or View only access.
- Switch between accountsIf you're on more than one business in Textiful, open your account menu, choose Switch business, and pick the one you want to work in.