Manage or release a keyword

Each keyword lives on its flow, so you manage it from the flow's trigger card. You can change the word, move it to the other short code, or release it by switching the flow to a QR code.

Find your keywords

Click Data Capture Flows. The Trigger column shows each flow's keyword and number, such as "DEMO to 33777". Click a flow to open it. The trigger card at the top shows the keyword and "Text it to" the number.

Change the word or the number

1. Open the flow and click the trigger card (or its edit icon).
2. Change Choose your keyword, or pick the other number.
3. Click Save.

The flow's reports stay together. The old word is freed for anyone to claim, so update your slides and signs.

Release a keyword

1. Open the flow and click the trigger card.
2. Choose Scan a QR code. You'll see: "Switching to a QR code releases SLIDES, so someone else can claim it. Its charge stops at your next renewal."
3. Edit the Pre-written text if you like, and click Save.

The flow now starts from a free QR code instead.

What releasing does

• The word is freed. Anyone on that short code can claim it.
• Billing. Keywords are billed like domain names: you pay for each one you hold. A released keyword's slot stays paid until renewal, so you can claim another keyword in its place at no extra cost. Unused slots come off your next bill. The Billing page shows Keyword slots paid and in use.
• Contacts stay. Everyone the keyword brought in stays in your account.

Turn a flow off without releasing the keyword

Click Edit data capture flow options in the flow and change the status. The keyword stays yours, and is still billed, but the flow stops responding to it.

See How keyword billing works.