The short codes 33777 and 55444

A short code is a five-digit number that people text instead of a full phone number. Textiful uses two: 33777 and 55444. Every keyword and QR code you create uses one of them, and they work on US mobile carriers only.

How the two short codes work

• Shared. Every Textiful account uses the same two short codes. That's why a keyword belongs to one account on each short code.
• Same features. Both work the same way. 33777 is selected by default when you create a flow.
• Two chances at a keyword. If your keyword is taken on 33777, it may be free on 55444. Textiful tells you and offers a Use 55444 button.
• They only reply. Textiful only texts people who texted your keyword or sent your QR code's message first, as part of that conversation.

Choosing a short code

You pick the number under How do people start it? when you create a flow, or later by clicking the flow's trigger card. For a keyword, switching numbers checks the keyword again, since it may be taken on the other one.

For a QR code, the number is where the pre-written text is sent. You can change it without changing the printed image.

US only

33777 and 55444 work on US mobile carriers only. They don't work in Canada or any other country. QR codes text the same short codes, so they're US-only too. If most of your audience is outside the US, Textiful isn't the right tool. See Text-to-join in Canada.

STOP and HELP

STOP and HELP work on both short codes for every keyword and QR code. They're handled automatically. See STOP, HELP, and opt-outs.

Learn more: What is a short code?