How keyword billing works

One keyword is included on every plan. Each extra keyword you hold is $10/month on top of your plan, billed monthly even if your plan is yearly. That way you can add a keyword for a busy month and drop it afterwards without paying for it all year. A keyword is reserved for you on its short code, like a domain name, so an extra one is billed whether or not a flow is using it. QR codes are free.

Steps

To see what you're paying for keywords:

1. Go to Settings > Billing.
2. Under Your plan, read Keyword slots: how many slots are paid this billing month, how many are in use, and whether a free slot is available and until when.

To remove a keyword you no longer need:

1. Open its flow under Data Capture Flows.
2. On the keyword under Trigger, click the trash icon (Remove).
3. Confirm with Remove.

Adding a keyword

• Your first keyword uses the slot included with your plan, so it costs nothing extra.
• If you have a free paid slot (see below), the new keyword uses it at no extra cost.
• If not, Textiful adds a $10/month slot. Stripe charges a prorated amount for the rest of the billing month on your next bill. Add one halfway through the month and that's about $5, plus the full $10 for the next month.
• During your free trial, adding keywords doesn't create a prorated charge.

Removing a keyword

When you remove a keyword from a flow, or switch a flow's trigger from a keyword to a QR code, the keyword is released. Someone else can then claim it, and its charge stops at your next renewal. Contacts it brought in stay in your account.

There's no refund for the rest of the month. The slot stays paid until renewal, so you can give it to another keyword for free in the meantime. Just before renewal, unused slots are dropped, so your next bill only covers keywords you still hold.

Changing a keyword's word (for example SLIDES to DECK) keeps the same slot.