Replies and unsubscribes on handout emails

Replies to handout emails go to one address for your whole account, which you set under Settings, then Email. Every email has an unsubscribe link, and anyone who uses it gets no more emails from your account.

Set where replies go

1. In the app, go to Settings, then Email.
2. Under Replies, enter the address in Send replies to. It starts as the email address the account was created with.
3. Click Save.

The page also shows the address your emails are sent from. Mail sent to that address is forwarded to your reply address.

How replies work

Each email's reply address is yours, so when someone hits reply, the message comes to you and you answer them directly. Textiful isn't part of that conversation.

If someone writes to your sending address instead, Textiful forwards it to your reply address with the note "Someone replied to your Textiful delivery email." Attachments come as links that expire in 30 days. Automatic replies (out-of-office and similar) and spam aren't forwarded.

What's at the bottom of each email

• "Replies go to" your From name and reply address.
• A "Powered by Textiful" line.
• An Unsubscribe link. Mail apps that offer a one-click unsubscribe button use the same link.

When someone unsubscribes

They click the link, confirm with Unsubscribe, and see "You're unsubscribed and won't receive these emails again."

From then on, Email a handout and Send an email steps in all your flows skip that address. Addresses that bounce or mark an email as spam are skipped the same way. The flow still runs for them, so a Text a handout step can still send them the file.

The contact's Message history shows the skipped email with the reason, "This address has unsubscribed or bounced."