Track handout downloads
Audience Tools, then Handouts, shows how many times each handout was sent and how many times it was downloaded.
Go to Audience Tools, then Handouts. Each handout shows how many times it was Sent and how many Downloads it has had.
Steps
- In the app, go to Audience Tools, then Handouts.
- Find the handout in the list. Use the search box if you have many.
- Read the columns:
- Sent: how many links to it have gone out, by text or email. Each person gets their own link each time they reach a handout step.
- Downloads: how many times someone tapped Download on the download page. If one person downloads it twice, that counts twice.
- Used in: the flows that send it.
- Status: whether it's Ready to send.
Why every link is tracked
Every person gets a unique link, so a forwarded link still counts toward the same handout. When you open Preview download page or Open file in the app, it isn't counted.
Check one person
Open the contact under Contacts. In Message history:
- A handout sent by email shows as Email sent, with the subject and the name of the handout.
- A handout sent by text shows as the text itself, with its link.
If an email didn't go out, the entry shows why, such as an address that unsubscribed or bounced. See the contact timeline.
Handouts and contacts together
To see who reached a handout step, filter Contacts by the keyword for that flow, or tag everyone who reaches the step with a Tag the contact step and filter by that Tag (see Work with tags).
Frequently asked questions
- Does opening the file from the app count as a download?
- No. Preview download page and Open file in the app aren't counted in your stats.
- Can I see whether one particular person downloaded the file?
- The contact's page shows that the handout was sent to them. Download counts are kept per handout, not shown per person.