Close a poll and freeze the results

Close a poll from its page, either right away or after a countdown, or set it to close at a set time. The results freeze the moment it closes: anything that arrives afterward isn't counted.

Close it by hand

1. Go to Audience Tools, then Audience Polls, and open the poll.
2. In the Status section, click Close Poll.
3. Choose Close now, or Close after a countdown and set Close in and the Unit (seconds, minutes, or hours). The countdown shows on the results page.
4. Click Close Poll.

The poll list also has a Close action on each open poll's row.

Close it at a set time

1. Open the flow and click Edit on the poll step.
2. Open When the poll closes and choose Close at a set time.
3. Set Close at.
4. Click Update & save.

The default is I'll close it myself.

What people get when it closes

Under When the poll closes on the poll step:

• Reply to answers that come in after it closes: the default is "This poll has closed. Thanks for texting in!" Their answer isn't counted, and they move on to the next step.
• Text everyone who voted when it closes: turn this on and write the Closing text. {{results}} lists each answer and its share on its own line, and {{poll_results_link}} adds the live results page. It's sent once to each person who answered.

A last call before it closes

For a poll with a set closing time, you can remind people who haven't answered yet:

1. On the poll step, open Follow-up for people who don't answer.
2. Turn on Send a follow-up text to non-responders and choose Send it before the poll closes.
3. Pick how many minutes before it closes (2 to 60).
4. Leave Send the question and answers again with it on so it's easy to answer.

It goes only to people still on the poll question.

Reopen or start over

A closed poll is locked in the flow editor. Click Reopen Poll on its page to make changes or take more votes. To clear every vote, use Reset responses on the poll's page. It can't be undone, though answers already saved on contacts stay.