Additional conversations ($15 per 100)

Your keywords and QR codes keep working after you've used your plan's included conversations. Extra conversations are $15 per 100, added to your next bill automatically, so nobody at your event is turned away.

How extras are billed

• Extras come in blocks of 100 for $15. The first extra conversation in a month adds a block, which covers that one and the next 99.
• Blocks are added to your next invoice. Nothing is charged to your card mid-month.
• The first time you go over in a billing month, owners and admins get an email: "Your business has used this month's included conversations".
• Settings > Billing shows how many extras you've had this month and what they've added to your next bill.

If you go over most months, a plan with more included conversations usually costs less. Compare them on pricing.

Set a limit on extras

If you'd rather cap the spend:

1. Go to Settings > Billing.
2. Under Conversations this month, click Set a limit on extra conversations.
3. Turn on Limit extra conversations each month.
4. Enter a Monthly limit in dollars. Below the field, Textiful shows how many extra conversations that allows.
5. Save.

To change or remove it later, click Change limit.

With a limit, new text-ins stop once that month's extras reach it. People who text in are told "This keyword is not active right now. Please check back soon." At a live event, that can mean the room goes quiet, so set the limit with your biggest event in mind. People already partway through a flow can finish.