Cancel your account

Cancel from Settings > Billing > Payment method and invoices, which opens your Stripe billing page. Your plan runs to the end of the month or year you paid for. Export your contacts first.

You can cancel a monthly or yearly plan anytime, and it stays active until the end of the month or year you paid for. You cancel in Stripe, from Settings > Billing > Payment method and invoices. Export your contacts before you go.

Before you cancel

  1. Export your contacts. Go to Contacts and click Export CSV. See export contacts to CSV.
  2. Check your email tool. Anyone already sent to Mailchimp, Kit, ActiveCampaign, HubSpot, or a Zap is already in that tool and stays there.
  3. Update anything printed or on a slide. After you cancel, your keywords and QR codes stop starting flows.

Steps

  1. Go to Settings > Billing.
  2. Click Payment method and invoices. Your Stripe billing page opens.
  3. Cancel your plan there and confirm.

What happens after you cancel

  • Your plan stays active until the end of the period you've paid for: the billing month on a monthly plan, or the year on a yearly plan. Yearly plans aren't refunded for the unused months.
  • Extra keywords are billed monthly. Their charges stop when your plan ends.
  • If a yearly plan renewed and you didn't mean it to, email support@textiful.com.
  • After that, anyone who texts your keyword or scans your QR code gets this reply: "This keyword is not active right now. Please check back soon." No new contacts are captured, and nothing is sent to your integrations.
  • If you cancel during the trial, you're not charged.

Frequently asked questions

Can I cancel during the free trial?
Yes. Cancel before the trial's end date and your card isn't charged.
Is there a contract?
No. You can cancel a monthly or yearly plan anytime, and it stays active until the end of the period you paid for.
Do you refund yearly plans?
No. If you cancel a yearly plan, you keep using it until the end of the year you paid for. If your plan renewed and you didn't mean it to, email support@textiful.com.

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