Export contacts to CSV
Click Export CSV on the Contacts page. It exports the list as filtered, with every answer people gave as its own column.
On the Contacts page, click Export CSV. You get a CSV file of the contacts currently in the list, so filter first to export just one keyword's or one tag's contacts.
Steps
- In the app, click Contacts.
- Optional: click Filters and choose a Keyword, a Tag, or Has email to narrow the list.
- Click Export CSV.
- Your browser downloads a file named like
contacts-2026-11-03.csv.
You can also start from Keyword Activity: View contacts on a keyword or tag opens the Contacts list already filtered, ready to export.
What's in the file
One row per contact, with these columns first:
| Column | What it holds |
|---|---|
| phone | Their mobile number |
| Their email address, if they gave one | |
| first_name, last_name | Their name, if they gave it |
| opted_out | yes or no |
| first_seen, last_seen | Dates and times of their first and latest activity |
| keywords | Every keyword they've texted, separated by spaces |
After those, every other answer people gave gets its own column, such as company, zip, or a custom data label.
Each poll is a column headed with "Poll:" and its question. It shows the answer they picked, or "No response" for someone who was asked and didn't answer. If someone answered the same question more than once, the newest answer is used.
Opening it in a spreadsheet
Answers that start with =, +, -, or @ are saved with a leading apostrophe, so a spreadsheet won't treat someone's text as a formula.
Frequently asked questions
- Are tags included in the export?
- Not as a column. To export the people with a tag, filter Contacts by that Tag first, then export.
- Can I send contacts to my email tool without exporting?
- Yes. Mailchimp, Kit, ActiveCampaign, HubSpot, Zapier, and webhooks can receive each contact as they finish a flow. See which integration to use.