What your audience sees
A walk through every screen and text a person in your audience sees, from scanning or texting in to getting your handout.
Your audience sees ordinary text messages from 33777 or 55444, plus a web page or email if you send a handout. Here's each piece, in the order they'd see it. The quickest way to check is to run through your flow on your own phone.
Steps
What happens for one person:
- They start it. They text your keyword (for example, DEMO to 33777), or they scan your QR code. Scanning opens a short page that says "Your messaging app should open. Just tap send." with an Open messages button in case it doesn't. Their messaging app opens with your pre-written text and a code on its own line, such as
##k3x9q2m7wd. They tap send. They can edit the text first, as long as the code stays. - They get your flow. Your questions arrive one at a time, from the short code they texted. If an answer doesn't look right, they're asked again.
- They get what you promised. A handout link opens a page with your file's name, a Download button, and "Powered by Textiful" at the bottom.
- They may get an email. Handout emails and other flow emails show your From name. Replies go to you. At the bottom: a "Powered by Textiful" line and an Unsubscribe link.
Automatic replies they might see
| They text | They get |
|---|---|
| HELP | "Texts by Your Business. Msg&Data rates may apply. Reply STOP to cancel. Support: hello@textiful.com" |
| STOP | "You have canceled enrollment for Your Business text messages. Text a keyword to restart." |
| A misspelled keyword | "Sorry, we did not recognize that keyword. Please check it and try again." |
| Your keyword, when your account can't start new conversations | "This keyword is not active right now. Please check back soon." |
Short replies like "thanks" or "ok" outside a flow get no reply at all.
The poll screen
If you put a poll's results on screen, the room sees counts and percentages, never names or phone numbers, with a small "Powered by Textiful" link.
Frequently asked questions
- Can people outside the US use it?
- No. 33777 and 55444 are US short codes. Phones on carriers outside the US, including Canada, can't text them, and QR codes text the same short codes.
- Do people see each other's answers on the poll screen?
- No. The results page shows counts and percentages only, never names or phone numbers.