How does one keyword work for a whole event?

Choose Whichever is running in the step. Each text goes to the session whose start and end time it arrives between. Sessions in the step can't overlap, and back-to-back sessions work.

What rating replies are accepted?

A number on the session's scale, such as 5, five, 5 stars, 4/5, or 4 out of 5, or star emoji. Anything else gets the question again.

Can someone rate the same session twice?

No. One response per person per session. Someone who tries again gets your already-rated reply and moves to the next step.

Set up session feedback · Textiful Help

Set up session feedback

Add your sessions with start and end times, then add an Ask for feedback step to a flow. Attendees rate the session by text and can add a comment.

Session feedback is a step in a flow. Add your sessions, then add an Ask for feedback step. Attendees text in, rate the session, and can add a comment.

Add your sessions

Go to Audience Tools, then Session Feedback, and click New session.
Type the Session name, and optionally the Speaker and a Description.
Choose the Rating scale: 1 to 5 (the default) or 1 to 10. It can't be changed once people have rated.
Set Starts and Ends. Leave a few minutes after the talk for feedback.

You can also create a session while adding the step.

Add the step to a flow

Open your flow under Data Capture Flows.
Click Add a step (or the + between two steps).
Under Audience tools, choose Ask for feedback.
Under Which session is this feedback for?, choose:
- One session: every text goes to the session you choose.
- Whichever is running: one keyword for a whole event. Choose the Sessions, and each text goes to the session running at that moment.
Optional: change the Rating question and Comment question, or turn off Then ask for a comment.
Click Add & save.

Add the next day's sessions to the step as you go.

What your audience gets

How would you rate Opening keynote?
Reply with a number from 1 to 5, where 5 is best.

After they rate it:

Thanks! Any other feedback?
Reply with your thoughts, or SKIP.

Replies like SKIP, NO, or NONE leave no comment. Their rating is saved either way. If they don't reply to the comment question, they move on after 10 minutes; change that with If they don't reply, move on.

With Whichever is running, a text that arrives when no session is running gets "No session is taking feedback right now." Change it under Replies.

Session details in your texts

Use {{session_name}}, {{speaker}}, and {{rating_scale}} in the questions and replies.

Frequently asked questions

How does one keyword work for a whole event?: Choose Whichever is running in the step. Each text goes to the session whose start and end time it arrives between. Sessions in the step can't overlap, and back-to-back sessions work.
What rating replies are accepted?: A number on the session's scale, such as 5, five, 5 stars, 4/5, or 4 out of 5, or star emoji. Anything else gets the question again.
Can someone rate the same session twice?: No. One response per person per session. Someone who tries again gets your already-rated reply and moves to the next step.