Read feedback reports
Each session has a report with its responses, average rating, a bar for each score, and the newest comments. Every rating and comment is also in your contact export.
Every session has its own report. It updates during the event, so you can check how a talk landed while the next one is starting.
Steps
- Go to Audience Tools, then Session Feedback. The list shows each session's Status (Upcoming, Running now, or Ended), Responses, and Average.
- Click Report on a session's row.
What the report shows
- Results: Responses, Average rating, Comments, and Status, then a bar for each score with its count and percentage. It refreshes every few seconds.
- Which flows collect feedback for the session, under Collected by.
- Comments: the newest 200, each with its rating and time, and Open contact to see everything that person sent. Phone numbers aren't shown here.
Export ratings and comments
Each response is saved on the contact as Feedback rating: and Feedback comment: followed by the session name. Those are columns in your contact export, which also covers sessions with more than 200 comments.
Delete a session
You can delete a session once no flow uses it. It leaves the list; ratings and comments already saved on contacts stay.
Frequently asked questions
- Is there a live screen for feedback?
- No. Session reports are in your account only. Use a live poll or a word cloud for something the room can watch.
- How do I share results with a speaker?
- Send them their session's numbers from the report, or export your contacts: each session's ratings and comments are columns in the CSV.