Track scans
Your QR code's scan count is on its flow's trigger card. Text-ins and completion for the flow are on the Data Capture Flows list.
Each QR code counts its scans. You'll find the count on the flow's trigger card, and the flow's text-ins and completion rate on the Data Capture Flows list.
Steps
- Click Data Capture Flows.
- Find the flow. Its Trigger column says "QR Code Scan". The Text-ins and Completion columns show how many people sent the text and what share of them finished.
- Click the flow to open it. The trigger card shows "N scans so far".
What each number means
| Number | Where | What it counts |
|---|---|---|
| Scans | Trigger card | Times the QR code was scanned and its page opened. Link previews and bots aren't counted. |
| Text-ins | Data Capture Flows list | People who sent the text and started the flow. |
| Completion | Data Capture Flows list | The share of text-ins who finished every step. |
Scans will usually be higher than text-ins: some people scan and don't send, and some scan twice.
Comparing a QR code with a keyword
Each flow has one trigger, so to compare a QR code with a keyword, give each its own copy of the flow (use Copy on the Data Capture Flows list). Each copy then has its own text-ins and completion. See Keyword or QR code? Use both.
To track separate placements, such as a slide and a booth sign, give each one its own flow and QR code the same way.
Where else QR text-ins show up
- The Dashboard includes them in Text-ins and New contacts for the last 30 days.
- Everyone who sent the text appears in Contacts.
The Keyword Activity report lists keywords only, so QR codes don't appear there.
Frequently asked questions
- Why are there more scans than text-ins?
- A scan is counted when the page opens. A text-in is counted only when they tap Send. Some people scan and don't send, and one person can scan more than once.
- Are bots counted?
- No. Link previews and known bots aren't counted as scans.